1. Introduction
Welcome to the official website of Team Eric Wu, operating under Ray White Elite. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
In the course of providing premium real estate services in East Auckland, we may collect the following types of personal information:
- Contact Information: Your name, email address, phone number, and physical address.
- Property Information: Details regarding your property when you request a free appraisal, including address, property features, and your timeline for selling.
- Technical Data: Information such as your IP address, browser type, and interactions with our website (via cookies) to help us improve our digital services.
3. How We Use Your Information
We collect your personal information strictly for the purpose of conducting our real estate business. Specifically, we use it to:
- Provide you with accurate property appraisals and market insights.
- Communicate with you regarding properties for sale, auction updates, or relevant real estate news.
- Facilitate the buying or selling process, including preparing legal documents and marketing materials.
- Comply with our legal and regulatory obligations, including the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) Act 2009.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Ray White Network: With the wider Ray White corporate network for administrative, compliance, or marketing purposes as part of our franchise agreement.
- Third-Party Service Providers: Trusted partners who assist us in operating our website, conducting our business (such as marketing agencies or IT support), or servicing you, provided they agree to keep this information confidential.
- Legal Requirements: When required by law to disclose information to government or regulatory authorities.
5. Data Storage and Security
We take reasonable steps to ensure your personal information is protected from loss, unauthorized access, modification, or disclosure. Your data is stored securely on encrypted digital platforms and internal Customer Relationship Management (CRM) systems utilized by Team Eric Wu and Ray White.
6. Cookies and Website Analytics
Our website uses cookies — small text files stored by your browser — to understand how visitors use the site so that we can improve it. We do not use cookies to identify you personally.
- Google Analytics 4, deployed through Google Tag Manager: records which pages are viewed, how long visitors stay, the approximate geographic region derived from your IP address, and the device and browser used. This information is aggregated and used to measure which content is useful — not to identify individual visitors.
- Embedded third-party content: pages that display our Facebook feed load content directly from Facebook, and our pages load typefaces from Google Fonts. These providers may set their own cookies and will receive your IP address when that content loads.
- Enquiry forms: details you submit through our appraisal and contact forms are delivered to us by Formspree, our form-processing provider, and are then handled as described in sections 2 to 4 above.
You can block or delete cookies at any time through your browser settings, and Google provides a Google Analytics Opt-out Browser Add-on if you would prefer your visits not to be measured at all. Blocking cookies will not stop you using this website, although some embedded content may not display.
New Zealand law does not currently require websites to obtain consent before setting analytics cookies. We publish this section so that you know what is collected and can make your own choice.
7. Your Rights
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate. If you wish to be removed from our mailing lists or marketing databases, you can opt-out at any time by contacting us.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
Team Eric Wu | Ray White
Email: eric.wu@raywhite.com
Phone: 021 586 868